FREQUENTLY ASKED QUESTIONS
We regret that telephone orders are not possible. Should you have any questions regarding the ordering process, we will be pleased to provide telephone assistance on the following number: 0207 093 1459
All orders placed by 5pm will be delivered on a next working day service as standard. Scottish Highlands 48hrs, Scottish Offshore 2-5 days, Northern Ireland 3 days, Isle of Man 48hrs, Jersey & Guernsey (Inc. Alderney, Herm & Sark) 48hrs
If you want to return an ordered item, please contact us. Please send an e-mail to firstname.lastname@example.org or contact us by telephone: 0207 093 1459
Our current highlights will always be listed on the homepage of our website. All of our special offers can be found at a glance under the category “Specials”. To ensure you are always up to date about new products and special offers from Designwharf, simply sign up for our newsletter. We will then send you a regular overview of our current highlights and offers. Sign up now!
Our customer services staff will be glad to help you with any queries or problems you might have regarding our site. Please do not hesitate to contact us on: 0207 093 1459 or contact@Designwharf.co.uk
Please give our friendly customer services team a call on 0207 093 1459 and they will be happy to help. When you place an order on our website you will get an order number and an email confirmation, please have this ready to quote when phoning.
As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive an email within 5 working days of posting your parcel to us, please get in touch with our Customer Services team and we'll get back to you as soon as possible. Please give us the recorded delivery reference number when you contact us.
As you browse the site simply add items you wish to purchase by clicking "Add to Bag" button, found next to every product on the site. Adding to your bag does not mean you are obliged to buy. When you are finished browsing, click on the "Checkout" button in the top right corner of the website. You can then review your order and if you choose, proceed to pay for the items using our secure checkout process.
Delivery i within the United Kingdom and FREE of charge for all orders. For more information regarding delivery please click here.
We work with the APC, using their express services in order to offer next day delivery, although during busy periods it can take longer. APC are one of the UK's leading courier companies offering an unbeatable service both in delivering your package and customer service. We are therefore able to offer delivery on the next working day providing your order is placed prior to 5pm
Yes!!! After you have placed your order, we will send you an order confirmation email stating 'Thank you for your order....'. This will be sent within a maximum of 24 hours after you place your order, but will most likely be sent on the same day or even immediately afterwards. We will then send you an email when your order has been despatched (usually same or next working day), stating 'Your order has been dispatched'.
The primary prices on this site are UK pounds sterling (£GBP) and are inclusive of any taxes (such as VAT).
We accept all major credit and debit cards (as well as PayPal) through our secure transaction process found at the end of our checkout pages.
Yes, sending a gift or to another address is easy and free-of-charge! During checkout, you can enter the address for the invoice and a different delivery address for the gift to be sent to.
Designwharf are focused on providing a secure and trust worthy service to ensure our customers feel happy making a purchase from our online store.
All personal information that you enter into this site is fully encrypted during transmission so that your details are unreadable if intercepted. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times! Furthermore, Designwharf does not retain your credit or debit card details on our systems.
Standard Secure Sockets Layer (SSL) technology is used to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:- Authentication: This assures your browser that your data is being sent to the correct computer server, and that the server is secure.
-Encryption: This encodes the data, so that it cannot be read by anyone other than the secure server.
- Data Integrity: This checks the data being transferred to ensure it has not been altered.